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Customer Engagement Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Visa Inc. Full time

Visionary Customer Engagement Manager wanted to drive business growth and customer satisfaction at Visa Inc. As a Customer Engagement Manager, you will manage and support the delivery of client and market-wide marketing programs, including activation of global sponsorship and partnerships, local sponsorships, and product platform initiatives in the region through clients as well as Visa-led initiatives in Southern Africa, and when required other regions within Sub-Saharan Africa.

Responsibilities:
  • Client Marketing Strategies and Initiatives: Develop and execute marketing strategies, plans, and initiatives for key clients and partners. Handle the full lifecycle of marketing campaigns from planning to execution.
  • Marketing Value Added Services (VAS): Develop and nurture client partnerships to generate new revenue streams through comprehensive marketing VAS. Services include marketing insights, strategy, creative services, execution, and consulting.
  • Client Needs and Collaboration: Identify client needs through detailed analysis and develop tailored action plans. Collaborate with internal teams and agencies to implement effective solutions. Work extensively with cross-functional teams and support marketing VAS engagement, project planning, and execution.
  • Execution and Communication: Ensure timely executions and deliverables from agencies and vendors. Maintain open communication between partners and vendors to ensure accurate implementation.

This is an exciting opportunity to join a dynamic team and contribute to driving business growth and customer satisfaction.