Housekeeping Attendant

2 weeks ago

Cape Town, Western Cape, South Africa AccorHotel Full time
Job Title: Houseman

Job Summary:

We are seeking a highly motivated and detail-oriented Houseman to join our Housekeeping team at AccorHotel. As a Houseman, you will be responsible for ensuring the highest level of guest service through the application of Fairmont Core standards and standard operating policies.

Key Responsibilities:

  • Exchange and deliver linen according to standards, ensuring all corridors are vacuumed and every guest request is completed in a timely manner.
  • Ensure all soiled linen is regularly emptied from the pantry and returned to the linen room.
  • Stock up all pantries with clean linen according to par-stock.
  • Assist the linen room as required, with daily tasks.
  • Report immediately any Lost and Found article(s).
  • Report any equipment which is malfunctioning.
  • Ensure that all equipment, including vacuums, used for the day are cleaned and stored in the storeroom.
  • Vacuum all corridors and staircases as assigned by section.
  • Bring any guest supplies daily to pantries, according to daily order list and replenish service areas.
  • Note all Guest requests received via HSK Supervisors/Management and carry out exactly all requests.
  • Move furniture from time to time.
  • Refill daily chemicals.
  • Clean all walls lights/ceiling lights as required.
  • Assist with the removal of guestroom drapery for cleaning.
  • Conduct deep cleaning tasks as assigned (e.g. spot carpet cleaning, shower head de-scaling, etc.).
  • Keep Housekeeping Office, floor pantries & storerooms clean & tidy at all times.
  • Report anything which could be classed as a Health & Safety hazard.
  • Assist in on-job training of new House Attendants as and when required.
  • Attend training courses given by Housekeeping and Talent & Culture.
  • Comply with any reasonable request by the Supervisor and Hotel Management.

Qualifications:

  • Fluency in English essential.
  • Competency in verbal English essential.
  • Previous experience in Hotel Housekeeping department desirable.
  • Previous experience in customer service desirable.
  • Previous experience in 5-star property desirable.

Additional Information:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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