Operational Director
1 week ago
About This Opportunity:
This is an exciting opportunity to join our team as a Live Gaming Supervisor. You will be responsible for managing studio operations across various shifts, ensuring compliance with South African Gaming Regulations and company policies. You will work closely with the Operations Manager / GM to maintain a high level of professionalism, resolve technical issues efficiently, and enhance operational performance.
Key Responsibilities:
- Supervise Studio Presenters and Shufflers to maintain smooth gameplay and service excellence.
- Identify and resolve technical issues within the studio promptly.
- Lead communication efforts, address complaints, and handle conflict resolution professionally.
- Assist in executing new directives and ensure compliance with evolving policies.
- Maintain a positive and professional work atmosphere, representing management with confidentiality and diplomacy.
What We're Looking For:
A two-year plus proven experience in a managerial or supervisory role within the gaming, entertainment, or hospitality industry. Expertise in labour regulations, strong knowledge of online Studio operations, game rules, and strategies. Excellent problem-solving, leadership, and conflict-resolution skills.
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