Sales and Service Excellence Leader

4 days ago


Bloemfontein, Orange Free State, South Africa Clicks Group Limited Full time
About the Opportunity

As an Assistant Store Manager at Clicks Group Limited, you will have the opportunity to work in a dynamic and fast-paced retail environment where no two days are ever the same.

Our team is passionate about delivering exceptional customer service excellence and driving sales growth, and we are looking for someone who shares our vision and values.

In this role, you will be responsible for supporting the Store Manager in ensuring the efficient operation of the store, executing promotional activities, and driving cross-selling and up-selling initiatives across the store team.

Responsibilities:
  • To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
  • To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
  • To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
Skills and Qualifications:
  • Understanding and application of financial management principles
  • Retail/FMCG background and understanding of merchandising and promotions principles
  • Knowledge of stock, cost, risk and compliance management procedures
  • Knowledge of customer service excellence

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