Service Management Expert

7 days ago


Johannesburg, Gauteng, South Africa tihsa Full time

We are seeking a highly skilled Service Management Expert to join our team at Telesure Investment Holdings. In this role, you will be responsible for maintaining and developing the GIT Service Management system to ensure stability and quality.

You will analyze requirements, create technical impact documents, and support developers in executing on project requirements. Your expertise in UML designs and/or IBMI/SQL will be invaluable in this position.

Key Responsibilities:

  • Administration: Produce, update, and provide best practice support on Service Management systems, databases, and other departmental systems.
  • Design and Conceptualisation: Research and interpret data, trends, and benchmarks relevant to digital products/services design.
  • Analysis of 'As Is' and 'To Be': Support documentation of 'as is' and 'to be' processes and describe changes required to migrate to the 'to be' capability.
  • Database/Systems Specifications: Provide information and comments on suitability during approval process for system or database specifications.
  • Information Security: Support implementation of security measures such as firewalls or message encryption.

Requirements:

Matric/SAQA Equivalent (Essential); Relevant ITIL certification and/or accreditation (Essential). 1-3 years' experience in IT Service Management, managing and operating the function (Essential).

Benefits:

We offer a dynamic work environment, opportunities for growth and development, and a chance to make a meaningful contribution to our organization.



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