Restaurant Operations Manager

4 weeks ago


Johannesburg, Gauteng, South Africa BGA Recruitment Full time
Job Description

As a highly skilled and experienced Restaurant Manager, you will be responsible for leading the food and beverage operations at our prestigious club. Your primary focus will be on delivering exceptional service and ensuring that all aspects of the club's culinary experience meet the highest standards.

Key Responsibilities
  • Service Delivery: Ensure that all members and guests receive exceptional service and attention at all times.
  • Food and Beverage Operations: Assist in planning and implementing procedures for all club functions and food and beverage events.
  • Staff Management: Assist the F&B Manager in day-to-day operations, administration, controls, and reporting on a professional level.
  • Revenue and Cost Control: Ensure that all standard operating procedures for revenue and cost control are in place and consistently utilized.
  • Training and Development: Deliver training to staff on different aspects of service and product knowledge.
  • Wine and Beverage Management: Help develop wine menus and regularly meet with beverage suppliers to source artisan wines and exciting products.
  • Rostering and Scheduling: Weekly rostering of F&B staff, manage overtime, and report weekly on staff hours together with the F&B Manager.
  • Cleanliness and Presentation: Ensure daily cleanliness and presentation of all clubhouse areas are according to the highest standards.
  • Equipment Maintenance: Maintain appearance, upkeep, and controls of all food and beverage equipment and assist in reducing breakages or shrinkage.
  • Health and Safety: Ensure that all health and safety regulations are upheld in both public areas and staff areas.
  • Company Policies: Assist in upholding company policies and procedures, report any problems that may arise with staff, counsel, and discipline accordingly.
Requirements
  • Interpersonal Skills: Ability to interact positively with supervisors, management, colleagues, members, and guests to promote a team effort and maintain a positive and professional approach.
  • Problem-Solving: Ability to seek new and innovative ideas to meet and respond to the needs of members without compromising the tradition of the club.
  • Personal Qualities: Punctual, honest, reliable, neat, well-presented, and of sober habits.
  • Leadership: Ability to operate independently with minimal supervision, exercise excellent judgment and decision-making, and be totally member and guest driven.
  • Communication: Excellent communication skills, both written and verbal.
  • Technical Skills: Familiarity with Jonas Club Management System and excellent computer skills in Word, Excel, and Outlook.
  • Availability: Ability to work on weekends and evenings, own transport, and valid driver's license required.
  • Experience: Minimum of 5 years' experience within a 5-star restaurant/hotel or upmarket golfing environment, and a valid qualification in Food and Beverage Management.


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