Service Ambassador

2 days ago


Cape Town, Western Cape, South Africa Rmb Nigeria Limited Full time

The Service Ambassador is the first point of contact between our organisation and the client. As such, it is essential to ensure that our ambassadors provide a consistently high level of service, addressing customer queries and resolving issues promptly and efficiently.

Job Description:

This role requires a professional who can build rapport quickly with our clients, understanding their needs and preferences. The ideal candidate will be able to communicate effectively, both verbally and in writing, using plain language that is easy to understand.

Key responsibilities include:

  • To provide product solutions that meet customer needs, directing them to the correct channel (eChannels and Self-Service)
  • To identify and sell/cross-sell products aligned to customer needs
  • To maximise channel optimisation opportunities identified aligned to customer needs

Ultimately, the goal is to deliver an exceptional customer experience, ensuring that our clients feel valued and supported throughout their interactions with us.



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