Operations Coordinator
4 weeks ago
Job Summary:
As a key member of the Marken team, the Operations Associate plays a vital role in ensuring the efficient use of packaging and supplies in the warehouse to meet client and internal requirements.
Main Responsibilities:
- Recover shipments and verify their arrival and contents against manifests.
- Replenish shipments based on temperature requirements and update transportation milestones accordingly.
- Learn and utilize the transportation system to update shipment information.
- Create pre-alerts for agents and ensure all pieces are scanned out and manifested.
- Develop flight plans for shipments and enter them into the transportation management system.
- Take inventory of shipments within the facility and handle them correctly based on temperature, delivery date, and special handling instructions.
- Escalate inquiries and concerns to senior staff and leadership.
- Handle dry ice and shipment replenishment safely.
- Manage On Hold and 'Not OK to Send' shipments according to procedures.
- Issue airline airway bills for domestic and international shipments.
- Complete GxP documentation logs.
- Assist in dispatching and tendering shipments to airlines and recovering them.
- Identify product temperature and replenishment needs.
- Condition packaging for shipments.
- Prepare shipment papers according to company guidelines.
- Arrange for adequate shipping materials at all times.
- Receive, unload, and place incoming inventory items appropriately.
- Keep the warehouse clean and organized daily.
- Review documentation, labeling, and markings for shipments.
- Prepare Next Flight Out shipments.
- Post-flight departure to ensure shipments left on booked flights.
- Perform other duties as required to support the Operations Team.
Requirements:
- Understanding of operating systems (Maestro) and SOPs.
- Experience with cold chain management and handling dry ice.
- Ability to properly label shipments (weight, contents, orientation, overpack, etc.).
- Airline booking procedures.
- Data entry into TMS.
- Flexibility with shift hour coverage.
- Forklift certification desired.
- Dispatch experience desired.
Marken, a wholly owned subsidiary of UPS and a critical part of UPS Healthcare, offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide. We support cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments, and biological kit production.
Mission Statement:
Moving Our World Forward by Delivering What Matters.
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