Customer Care Consultant

1 week ago


Pretoria, Gauteng, South Africa Merchants Full time

Customer Support Specialist

Position Overview:
As a Customer Support Specialist, you will serve as a vital Brand Ambassador, acting as the initial point of contact for our valued clients. We seek individuals who are genuinely interested in resolving customer concerns and providing answers, all while demonstrating a strong commitment to delivering outstanding customer service in a compassionate and thoughtful manner. Our goal is to ensure that every customer interaction is a positive experience.

Responsibilities:

Provide exceptional service by accurately identifying and addressing customer needs, utilizing sound judgment to recommend suitable solutions. Address customer requests, respond to inquiries and complaints, ensuring a professional demeanor and dedicated attention to customer care at all times. Handle complex customer inquiries and complaints with a high level of knowledge, accuracy, and responsibility, following the resources provided. Complete necessary documentation for each interaction, ensuring proper data entry for call history, and communicating with relevant third parties when needed. Stay informed on program and product details through a commitment to ongoing learning. Uphold strict confidentiality and comply with regulations and service guidelines regarding data usage.

Requirements:

Must possess Matric/NQF L4 qualification. Minimum of 6 months experience in a call centre environment. Previous experience in Call Centre, Retail, or customer-facing roles is highly recommended. Proficient in English. Willingness to work rotational shifts. Strong oral and written communication skills. Business writing and chat skills are essential. Customer service orientation is a must. Attention to detail is critical. Strong problem-solving abilities. Adaptability and resilience are key traits. Must be based in the Western Cape.

  • Pretoria, Gauteng, South Africa NTT DATA Full time

    Job OverviewMake a Difference with NTT DATANTT DATA is a leading provider of digital and AI infrastructure, and we're looking for a skilled Customer Care Specialist to join our team. As a key member of our service desk, you'll be responsible for providing exceptional support to our clients, ensuring their technical issues are resolved efficiently and...

  • Intensive Care Unit

    6 days ago


    Pretoria, Gauteng, South Africa People Dimension Full time

    Job SummaryWe are seeking a highly skilled and experienced Intensive Care Unit (ICU) Nurse to join our team at People Dimension. The successful candidate will be responsible for providing high-quality patient care to critically ill patients in our ICU department.Key ResponsibilitiesPatient Care: Deliver comprehensive and quality patient care to meet the...

  • Practice Assistant

    3 days ago


    Pretoria, Gauteng, South Africa Mirna Butler Recruitment Full time

    Job Summary:Mirna Butler Recruitment is seeking a highly skilled and dedicated Practice Assistant to join our team in Pretoria East. As a key member of our eye care team, you will play a vital role in enhancing the patient experience and ensuring the smooth operation of our practice.Key Responsibilities:Provide exceptional patient care and support to our...


  • Pretoria, Gauteng, South Africa H2R Africa Full time

    About the Role:H2R Africa is seeking a highly skilled and experienced Disease and Care Coordinator to join our dynamic team. As a Disease and Care Coordinator, you will play a critical role in providing active disease management, clinical care support, coaching, and health education services to our clients who are registered for, and living with one or more...


  • Pretoria, Gauteng, South Africa Recruitment Web Full time

    Become a valued member of our sales team at Recruitment Web as an Automotive Sales ConsultantIn this role, you will:Drive sales: Enhance the sales of both new and pre-owned vehicles to boost overall profitability.Prioritize customer satisfaction: Ensure a positive experience for clients to encourage repeat business.Negotiate effectively: Confidently engage...


  • Pretoria, Gauteng, South Africa Gateway Full time

    About the Role:We are seeking a highly skilled and experienced Care Home Administrator to join our team at Gateway. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our care home.Key Responsibilities:Manage the provision of effective and efficient reception services, ensuring a warm and welcoming...


  • Pretoria, Gauteng, South Africa MPRTC Full time

    **Job Summary**We are seeking a highly motivated and experienced Sales Consultant to join our team at MPRTC. As a Sales Consultant, you will be responsible for driving sales growth and revenue expansion in the Pretoria region.**Key Responsibilities:**Develop and execute sales strategies to achieve sales targets and expand our customer base.Build and maintain...


  • Pretoria, Gauteng, South Africa Merchants Full time

    Customer Support Specialist Position Overview: As a Customer Support Specialist, you will serve as a vital Brand Ambassador, acting as the initial point of contact for clients. We seek individuals who are passionate about resolving customer concerns and providing answers while ensuring outstanding customer service with empathy and professionalism. Our...


  • Pretoria, Gauteng, South Africa CallForce Full time

    Job Overview:The Sales Supervisor will play a crucial role in ensuring the optimal functioning of the business, its procedures, and its systems. This individual will be responsible for assisting the sales manager in overseeing the performance of selected sales agents, coordinating shift-based activities, and ensuring an adequate output of work is...


  • Pretoria, Gauteng, South Africa CallForce Full time

    Job Summary:The Sales Supervisor will play a crucial role in ensuring the optimal functioning of the business, its procedures, and its systems. This individual will be responsible for assisting the sales manager in overseeing the performance of selected sales agents, coordinating shift-based activities, and ensuring an adequate output of work is...


  • Pretoria, Gauteng, South Africa West Coast Personnel Full time

    We are seeking a dynamic and motivated Customer Sales Consultant to represent our brand and manage sales within a defined territory.Key Responsibilities:Develop and manage a sales territory to achieve sales targets and ensure timely service.Build and maintain strong relationships with customers to drive sales growth.Network and make cold calls to expand the...


  • Pretoria, Gauteng, South Africa Dante Personnel Full time

    Job Title: Junior Claims Consultant **About the Role** We are seeking a highly skilled and experienced Junior Claims Consultant to join our team at Dante Personnel. As a Junior Claims Consultant, you will be responsible for handling non-motor claims in a call centre environment, providing excellent customer service, and ensuring that all claims are...


  • Pretoria, Gauteng, South Africa Qetello Holdings Full time

    {"title": "Medical Consultant: HBM", "content": "Job SummaryWe are seeking a highly skilled Medical Consultant to join our team at Qetello Holdings. As a Medical Consultant, you will be responsible for delivering cost-effective managed healthcare services to our members. Your expertise in pre-authorization and negotiation skills will be essential in...


  • Pretoria, Gauteng, South Africa West Coast Personnel Full time

    A company that specializes in providing high-quality products and services for the automotive, construction, and industrial sectors, including tools, fasteners, and equipment is seeking a dynamic and motivated Customer Sales Consultant to fill a key role in their sales team.**Key Responsibilities:**Manage and develop a sales territory to drive revenue growth...

  • Claims Consultant

    4 days ago


    Pretoria, Gauteng, South Africa Dante Personnel Full time

    Job DescriptionWe are seeking a highly skilled and experienced Claims Consultant to join our team at Dante Personnel. As a Claims Consultant, you will be responsible for handling non-motor claims in a call centre environment, providing excellent customer service and ensuring that all claims are processed efficiently and effectively.Key...

  • Service Consultant

    2 days ago


    Pretoria, Gauteng, South Africa Nedbank Full time

    Job SummaryWe are seeking a skilled Service Consultant to join our team at Nedbank. As a Service Consultant, you will be responsible for providing exceptional client service, processing cash transactions, and performing first-line device maintenance to meet business goals and exceed client expectations.Key ResponsibilitiesClient Engagement:Address client...


  • Pretoria, Gauteng, South Africa M Moloto Direct Full time

    We are seeking an experienced and enthusiastic full-time Retail sales consultant to join our team at M Moloto Direct, a dynamic financial services company.As a sales consultant, you will be responsible for providing exceptional customer service and driving business growth through consultative sales approaches.Key Responsibilities:Develop and maintain strong...

  • Claims Consultant

    1 week ago


    Pretoria, Gauteng, South Africa Dante Personnel Full time

    Job DescriptionWe are seeking a highly skilled and experienced Claims Consultant to join our team at Dante Personnel. As a Claims Consultant, you will be responsible for handling non-motor claims in a call centre environment, providing excellent customer service and ensuring that all claims are processed efficiently and effectively.Key...

  • Service Consultant

    1 week ago


    Pretoria, Gauteng, South Africa Nedbank Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Consultant to join our team at Nedbank. As a Service Consultant, you will be responsible for providing exceptional client service and support to our customers, ensuring that their financial needs are met and exceeded.Key ResponsibilitiesClient Engagement:Address client concerns and provide...


  • Pretoria, Gauteng, South Africa Green Marble Recruitment Consultants Full time

    We are seeking a highly skilled and experienced Customer Service Representative to join our team at Green Marble Recruitment Consultants. As a key member of our front desk operations, you will be responsible for managing the switchboard, handling incoming calls and visitor inquiries, and taking initiative to complete tasks beyond standard job scope.The ideal...