Senior Operations Analyst
2 weeks ago
About the Job
SA Metal is seeking a highly skilled Business Analyst to join our team. As a Business Analyst, you will be responsible for analysing business processes, understanding user needs, providing effective solutions, and contributing to the documentation and design of robust systems.
Main Responsibilities:
- User Support:
- Serve as a primary point of contact for end-users, addressing inquiries, issues, and requests related to system usage.
- Collaborate with cross-functional teams to identify and implement solutions that enhance user satisfaction.
- Provide timely and effective resolutions to user problems, escalating issues as needed.
- Training:
- Develop and deliver user training programs, ensuring users have a comprehensive understanding of system functionalities.
- Create training materials, documentation, and resources to support user learning.
- Conduct training sessions, workshops, and webinars for individuals and groups.
- System Troubleshooting:
- Analyse and diagnose system issues, working closely with IT teams to identify root causes and implement solutions.
- Document troubleshooting procedures and maintain a knowledge base for common issues and resolutions.
- Participate in system testing to ensure functionality meets user requirements.
- Documentation:
- Create and maintain comprehensive documentation for system functionalities, user guides, and standard operating procedures.
- Document business processes, requirements, and system architecture for reference and training purposes.
- Ensure documentation is up-to-date and aligns with system changes and updates.
- System Design:
- Contribute to the design and enhancement of systems to meet business and user requirements.
- Collaborate with development teams to translate business needs into technical specifications.
- Participate in system design reviews, offering insights and recommendations for improvement.
- Business Process Analysis:
- Collaborate with stakeholders to gather and analyse business requirements related to user support and system functionality.
- Identify opportunities for process improvements and efficiency gains.
- Translate business needs into technical specifications for system enhancements.
Required Skills and Qualifications:
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Proven experience as a Business Analyst with a focus on user support, training, system troubleshooting, documentation, and system design.
- A minimum of 5 years' experience in business analysis
- Certified Business Analysis Professional (CBAP) or similar
- Training or certification in relevant areas is a plus.
- MS Office advanced proficiency - Outlook, MS Word, Excel, Power BI, Visio
Salary Range: $80,000 - $110,000 per annum
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