Business Process Improvement Specialist

9 hours ago


Johannesburg, Gauteng, South Africa The Hiring House Full time
Job Overview

The Hiring House is seeking a highly skilled Business Process Improvement Specialist to join our team. In this role, you will be responsible for identifying areas of improvement and implementing changes to increase efficiency and productivity.

Key Responsibilities
  • Process Analysis

Conduct thorough analysis of current business processes to identify bottlenecks and areas for improvement. Collaborate with cross-functional teams to gather requirements and define scope and objectives.

Technology Support

Develop expertise in various financial products, software, and systems to support the implementation of process improvements. Ensure seamless integration with existing technology infrastructure.

Document Management

Create and distribute high-quality support documents in a timely manner. Develop and maintain documentation to ensure knowledge sharing and consistency across the organization.

Problem-Solving

Analyze complex problems and develop effective solutions to improve process efficiency. Conduct data-driven root cause analysis and performance trending to inform decision-making.

Leadership and Collaboration

Lead and collaborate with stakeholders to develop and implement process improvements. Foster open communication and encourage feedback to drive continuous improvement.

Quality Assurance

Review solution designs with IT project teams to ensure they meet requirements and are scalable. Manage user acceptance testing (UAT) efforts to validate process improvements.

Training and Development

Identify training gaps and develop training programs to enhance employee skills and knowledge. Provide guidance on SAP transactions and other technical topics as needed.

Requirements
  • Educational Background

Bachelor's degree in business, computer science, or engineering. Advanced business process analysis knowledge and familiarity with Six Sigma practices.

Skills and Qualifications

Strong problem-solving and leadership capabilities. Excellent communication and collaboration skills. Ability to work effectively in a fast-paced environment and adapt to changing priorities.

About The Hiring House

We are a dynamic and innovative company that values collaboration, continuous learning, and excellence in all aspects of our work. Our team members are passionate about delivering high-quality results and making a positive impact on our customers and the wider community.



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