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Service Ambassador

2 weeks ago

Umhlanga, KwaZulu-Natal, South Africa Fouche & Co Pty Ltd Full time
Job Summary

We are looking for a talented Support Specialist to provide exceptional customer service and support to our clients.

About the Job

In this role, you will be responsible for managing customer relationships, responding to inquiries, and resolving issues in a timely manner.

Key Responsibilities
  • Provide accurate and timely quotes to customers.
  • Respond to customer phone calls, emails, and other forms of communication.
  • Maintain accurate customer information and update records as necessary.
  • Utilize the CRM system to track orders and manage customer interactions.
  • Liaise with production and dispatch teams to ensure smooth order fulfillment.
  • Manage customer queries and resolve issues efficiently.
  • Communicate with customers to confirm satisfaction and gather feedback.
Requirements
  • Tertiary Qualification in Marketing, Supply Chain, or a similar field.
  • Driver's License and own vehicle.
  • 2-3 years' experience in a similar industry (Print/Labels).
  • Proficiency in Excel and CRM software, with intermediate computer knowledge.