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Consulting Services Manager

1 week ago

Johannesburg, Gauteng, South Africa Edge Executive Search Full time
About the Job:

This role offers an exciting opportunity to work with a top-tier software partner, implementing and supporting Service Management, Operation Management, Risk Management, and Contract Management solutions in South Africa and globally. As a Technical Consultant, you will work closely with customers and account teams to deliver design thinking workshops, develop prototypes, and provide high-level technical support.

Duties & Responsibilities:
  • Deliver design thinking workshops with customers and account teams
  • Communicate complex concepts effectively to various audiences
  • Transform future state designs into practical prototypes
  • Develop reusable prototypes
  • Publish engagement solution stories and artifacts
  • Gain hands-on experience in responsive web development
  • Stay updated on ITSM and CLM capabilities
  • Solve real-world problems by designing and documenting solutions
  • Support customers at a high level
  • Implement innovative ITSM & CSM solutions
  • Develop custom reports and widgets
  • Optimize technology solutions for customers
  • Streamline business processes for better efficiency
  • Keep up-to-date with the latest technologies and trends
Requirements:
  • Experience within ITSM or CSM industry and/or tertiary qualification
  • Working knowledge of Ivanti
  • ITIL methodologies
  • ITIL and KCS methodology
  • IIS, SQL, MySQL, HTML, Python/Web Services experience
  • Scripting skills
  • Foreign language proficiency