Breakdown Resolution Specialist

2 weeks ago


Alberton, Gauteng, South Africa Alexana Spares & Auto Full time

We are seeking an experienced and skilled Technical Breakdown Coordinator to join our team at Alexana Spares & Auto. This is a unique opportunity for a professional with excellent communication skills to work from home, providing 24/7 support to our customers.

About the Role

As a Technical Breakdown Coordinator, you will be responsible for answering breakdown calls and addressing WhatsApp messages in a timely and efficient manner. You will also be required to log breakdowns and update registers, as well as open job cards with completed breakdown details and company information. Training will be provided to ensure you have the necessary skills to perform this role effectively.

We are committed to delivering exceptional customer service, and we expect all our employees to share this commitment. If you are a motivated and organized individual who is able to work independently, we encourage you to apply for this exciting opportunity.

About the Salary

The salary for this position will be discussed during the interview process. We offer a competitive compensation package that reflects the level of expertise and experience required for this role.

Job Requirements

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work independently in a fast-paced environment. You should be proficient in using technology, including software applications and digital tools.

You will also need to be comfortable working from home and able to maintain confidentiality when dealing with sensitive customer information.

Benefits

We offer a range of benefits to our employees, including flexible working arrangements, ongoing training and development opportunities, and a supportive and collaborative work environment.

Other Information

Please note that this is a temporary remote work arrangement until our office is acquired. We are committed to maintaining a safe and healthy work environment for all our employees, and we will provide regular updates on our office relocation plans.


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