Technical Support Specialist

3 days ago


Pietermaritzburg, KwaZulu-Natal, South Africa Network Recruitment International Full time

We are seeking a skilled Technical Support Specialist to join our team at Network Recruitment International. In this role, you will be responsible for providing first-to-third-level technical support for our IT infrastructure and assisting with the BaaN IV ERP system.

Main Responsibilities:

  1. Provide technical support for IT infrastructure, including servers, desktops, and laptops.
  2. Assist users with digital tools, including software applications and hardware devices.
  3. Enforce and improve policies related to IT security, data protection, and compliance.
  4. Oversee firewall and network equipment to ensure secure and reliable connectivity.
  5. Maintain and monitor printers to ensure efficient printing operations.
  6. Manage the IT budget and procurement process to ensure effective resource allocation.
  7. Suggest IT upgrades to senior team members to enhance overall system performance.
  8. Customize ERP reports and scripts to meet specific business needs.
  9. Update the company website, intranet, email, and IT assets to ensure consistency and accuracy.
  10. Provide user training to ensure employees have the necessary skills to effectively use IT systems.
  11. Manage third-party contracts to ensure compliance with company policies and procedures.

Required Skills and Experience:

  1. A matric (grade 12) diploma or technical equivalent qualification.
  2. Certification in A+, N+, MCSA, or a Bachelor's Degree in a relevant field.
  3. A minimum of 10 years' experience in technical support.
  4. In-depth knowledge of networking technologies, including VoIP, VPN, O365, OneDrive, and SharePoint.
  5. Familiarity with core Microsoft technologies, firewall technologies, and IPsec tunnels.
  6. Competent hardware and software troubleshooting skills.
  7. Effective communication and presentation skills.
  8. Professional appearance and bilingual proficiency in English and Afrikaans.
  9. Ability to work under pressure and manage time efficiently.
  10. Understanding of time and attendance software and POPIA compliance.


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