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Supply Chain Operations Manager

1 week ago

Durban, KwaZulu-Natal, South Africa GLS Supply Chain Equipment Full time
Job Description

GLS Supply Chain Equipment is a leading provider of innovative supply chain solutions. We are seeking a talented Client Services Controller to join our team.

The successful candidate will act as a liaison, providing product and service information, and resolving any emerging problems that our clients might face with accuracy and efficiency.

This role involves actively managing client transactions, resolving issues, troubleshooting problems, resolving complaints, and extracting data to compile reports according to KPIs and SLAs.

The Client Services Controller is expected to understand and satisfy the clients' requirements and exceed their expectations where possible.

Key Accountabilities
  • Reconciliation of accounts and controlling of equipment.
  • Investigate and resolve queries from the business & customers.
  • Daily/Weekly/Monthly Reporting – Customer & Internal Reporting.
  • Log necessary escalations to the business.
  • Compiling and Presenting Key Performance Indicator reporting for customer & Manager.
  • Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.