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Senior Operations Director

1 week ago

Cape Town, Western Cape, South Africa WNS Full time

About WNS

We are a global Business Process Management (BPM) leader, providing services to 400+ global clients across various industry verticals. Our mission is to deliver exceptional customer experiences through our services.

Job Summary

The Senior Operations Manager will be responsible for leading a team of operational leaders and driving contractual and commercial performance. The ideal candidate will have a strong background in process management and excellent stakeholder management skills.

Responsibilities

  • Operational Delivery: Oversee the delivery of processes to clients, ensuring timely and efficient execution.
  • Contractual & Commercial Performance: Meet or exceed client KPIs, ensuring compliance with all relevant standards.
  • People Management: Lead and develop a high-performing team of operational leaders.
  • Create a High Performing, Highly Engaged Team: Foster a culture of continuous improvement and innovation within the team.
  • Stakeholder Management: Build and maintain excellent relationships with internal and external stakeholders.

Qualifications

  • Matric Certificate
  • Bachelor's Degree in Business or related field (preferred)