Equipment Operations Manager
4 days ago
Position: Workshop Manager
Location: Isando
Experience Required:
- At least 5 years of experience in heavy and compact equipment product lines workshop operation to process and procedures compliance, including internal and external repair and maintenance, customer liaison, profit and loss metrics, and reporting.
Key Responsibilities:
- Plan and manage equipment repairs and rebuilds, identify inefficiencies in processes and implement improvements.
- Manage the service exchange program for specialized component rebuilds.
- Maximize utilization of technicians, monitor workshop KPIs and improve repair event cycle times and technician productivity and efficiency levels.
- Maintain accurate records of first fix and rework rates, and implement corrective actions and preventive measurements.
- Monitor performance against business objectives and deliver outcomes within budget.
- Maintain strong relationships with customers, manage conflicts, and ensure customer satisfaction measured by NPS (Net Promoter Score) while promoting service excellence.
- Oversee workshop administration including loading CMDW for COD accounts, processing job costing, compiling and submitting quotations, opening job cards for PDI's, scheduled services, warranty repairs, equipment & component rebuilds, loading all parts for services required, monitoring work in progress, capturing daily timesheets and overtime of technicians on D365, processing monthly overtime on SAGE 300, closing all jobs and processing invoices, creating all Purchase Orders on D365 & SAP, GR all purchase orders on D365/SAP, processing supplier GR orders to OCR.
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