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Compliance Resolution Manager

2 weeks ago

Sandton, South Africa The Recruitment Council Full time
Job Overview

The Recruitment Council seeks a highly skilled Compliance Resolution Manager to lead our team in dispute resolution for the Insurance and Financial Services sectors.

Key Responsibilities:
  • Manage regulatory complaints from end-to-end, ensuring timely resolution within agreed Service Level Agreements (SLAs).
  • Draft complaint responses and communicate decisions to various stakeholders, including intermediaries, management, clients, ombudsmen, and regulatory bodies.
  • Built effective relationships with internal and external parties through workshops, discussion forums, and regular updates on departmental changes and new requirements.
  • Respond promptly to ombudsmen to avoid penalties by resolving complaints within prescribed timelines.
Requirements:
  • Minimum 5 years of experience as a legal practitioner or regulatory complaints specialist in the Insurance/Financial Services sector, focusing on dispute resolution.
  • Proven regulatory complaints handling expertise.
  • Advanced Diplomas/National Degrees, Legal Degree, or Admitted Attorney qualification.