Technical Support Specialist

7 days ago


Newcastle, KwaZulu-Natal, South Africa Findojobs South Africa Full time

Job Description:

This role is responsible for assisting senior technicians and support engineers in attending to all day-to-day technical inquiries within the branch, ensuring that sales staff and customer technical tickets are serviced and closed. The ultimate goal is to provide adequate technical skills within the branch to support customers in after-sales service.

Key Responsibilities:

  • Attend to customer technical support requests received electronically or telephonically
  • Visit local, national, and international sites to assist in commissioning new systems, diagnose faulty equipment, and troubleshoot other issues
  • Assist senior support engineers with their support cases
  • Support sales consultants with technical inquiries about products and systems
  • Liaise with factories and suppliers on technical issues
  • Document and record activities within the company's CRM

Requirements:

  • Minimum Matric/NQF4 equivalent plus one or more of the following: electrical qualification, wireman's license, technical support background, driver's license, and own vehicle
  • Excellent communication and interpersonal skills, computer literacy, and Microsoft Office proficiency
  • Ability to work independently, problem-solve, and respond quickly to requests


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