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Operations Management Specialist

3 weeks ago

Johannesburg, Gauteng, South Africa Shapiro Shaik Defries and Assoiates Full time

Shapiro Shaik Defries and Associates is seeking a highly motivated and experienced Team Leader to join our Administration department. In this role, you will be responsible for overseeing the day-to-day operations of our back-office functions, ensuring that all team outcomes are met in line with our policies and best practices.

The ideal candidate will have a minimum of 2 years' experience in a debt review credit collections/banking environment, with at least 2 years of leadership experience as a Team Leader/Team Manager/Supervisor. They will also possess excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Key responsibilities will include:

  • Managing a team of administrators to ensure the smooth operation of our back-office functions;
  • Coordinating with other departments to resolve customer issues and improve service delivery;
  • Developing and implementing process improvements to increase efficiency and productivity;
  • Providing training and coaching to team members to enhance their skills and knowledge;
  • Staying up-to-date with industry developments and regulatory changes.

The successful candidate will be a results-driven individual, able to take ownership of their work and strive for excellence. They will also possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients.