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Customer Success Specialist

2 weeks ago

Pretoria, Gauteng, South Africa Tongaat Hulett Full time

Tongaat Hulett is seeking a Customer Success Specialist to join our team. The successful candidate will be responsible for communicating effectively and efficiently with customers and stakeholders, providing technical support to customers, and assisting customers with development of products with the view to actively promote the Huletts brand.

Responsibilities
  • Communicate effectively and efficiently with customers and stakeholders
  • Provide technical support to customers
  • Assist customers with development of products with the view to actively promote the Huletts brand
  • Communicate regularly with warehouse staff to ensure proper and prompt processing of customer claims

The ideal candidate will have a Matric and B TECH in Food Technology or BSC Food Science Degree, with at least 3 years' experience in sales preferably in FMCG environment, and a valid Code 8 Driver's Licence.

Requirements
  • Matric and B TECH in Food Technology or BSC Food Science Degree
  • At least 3 years' experience in sales preferably in FMCG environment
  • Valid Code 8 Driver's Licence
  • Sales-focused and building customer relationships with attention to detail
  • Must have high ethical values, be professional and mature
  • Required to be able to work outside the normal working hours
  • A team player with a strong, confident and assertive personality
  • Ability to take initiative
  • Excellent communication and negotiation capabilities
  • Computer literate and proficient in MS Word, Excel, PowerPoint, Outlook and SAP (advantageous)