Client Service Director

4 days ago


Sandton, Gauteng, South Africa Ubuntu Markets Full time

About the Role: As a Client Service Director at Ubuntu Markets, you will oversee the day-to-day operations of our call centre. This includes setting performance goals and targets, as well as monitoring and analyzing key performance metrics.

Responsibilities:

  • Managing a team of 30 or more agents to ensure high-quality service delivery
  • Developing and implementing effective sales strategies to drive business growth
  • Coaching and training agents to enhance their skills and knowledge
  • Fostering a positive and productive team environment that promotes collaboration and innovation
  • Ensuring compliance with industry regulations and standards

Requirements:

  • 5 years minimum experience in call centre management
  • Demonstrated ability to manage large teams and drive business results
  • Strong leadership and communication skills
  • Ability to analyze data and make informed decisions
  • First preference given to candidates with experience in the Financial/Insurance/Trading industry

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