Cloud Solution Architect

3 weeks ago

Johannesburg, Gauteng, South Africa Microsoft Full time
{"Responsibilities": "

Accelerate customer adoption of Azure AI workloads such as Azure OpenAI, Azure Cognitive Search, and Azure Machine Learning by providing expertise in Generative AI through architecture designs, proof of concepts, production reviews, and post-sales support.

Expand and grow Azure AI adoption for existing customers by leveraging technical expertise in AI infrastructure, architecture design, and deployment.

Lead technical escalations to unblock AI customers in collaboration with Microsoft stakeholders, providing expert perspective to key stakeholders to increase platform adoption through customer insights and feedback.

Drive product improvement and influence roadmap with Engineering through deep technical insights, increasing AI technical intensity in the field through upskilling, sharing best practices, and scaling repeatable IP.

"},

"Qualifications": "

Require a bachelor's degree in computer science, information technology, engineering, business, or a related field, and proven years of experience in cloud/infrastructure technologies, information technology consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.

Proven experience with enterprise-scale technical delivery experience with Azure AI Services, including Azure OpenAI, Azure Cognitive Search, Azure Speech, Azure Machine Learning, and Generative AI.

Proven experience creating AI proof of concepts and minimum viable products, and supporting production deployments.

Preferred qualifications include breadth of technical experience and knowledge, including application development skills, architecture design, experience in architecting deployments for production in an enterprise setting, and technical certification in Cloud.

Additionally, presentation and communication skills with a high degree of comfort with key audiences are required.

"},

"About the Role": "

The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated and connected customer experience.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

We offer industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, generous time away, giving programs, and opportunities to network and connect.

"},

"Overview": "

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

As a Cloud Solution Architect aligned to the Azure AI platform for Microsoft's Customer Experience & Success (CE&S) organization, you will enable customers to achieve their outcomes based on their investments in Microsoft technology. Leveraging your Microsoft Azure Artificial Intelligence (AI) and Machine Learning (ML) technical subject matter expertise, you will lead technical conversations with customers and Microsoft colleagues, driving value to their organization.

This is a hands-on role that includes accelerating customer adoption by building Generative AI solutions and identifying resolutions to unblock customer success projects.

You will also drive product influence with Engineering through technical feedback and increase technical intensity with the Field teams. This opportunity will allow you to accelerate your career growth, honing your technical and collaboration skills, and deepening your cloud expertise.

"}

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