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Global Cloud Services Professional

3 weeks ago

Cape Town, Western Cape, South Africa Amazon Full time

We're seeking a skilled Global Cloud Services Professional to join our team and help us expand our customer base and drive revenue growth.

In this role, you'll work closely with our sales teams to leverage your technical expertise and establish strong relationships with customers.

You'll collaborate with internal teams to develop and implement sales strategies, identifying opportunities to upsell and cross-sell AWS services and products.

About the Role

Our ideal candidate will have a strong background in cloud computing, excellent communication skills, and a proven track record of driving sales growth.

As a Global Cloud Services Professional, you'll be responsible for providing expert-level technical support to customers, ensuring their technical issues are resolved efficiently and professionally.

Responsibilities

Your primary responsibilities will include:

  1. Delivering high-quality technical support to customers via phone, email, and chat.
  2. Collaborating with internal teams to develop and implement sales strategies.
  3. Establishing strong relationships with customers to understand their technical needs and goals.
  4. Identifying and addressing customer pain points through collaborative efforts with internal teams.
  5. Designing and implementing customized solutions using AWS services and products.