Cybersecurity and IT Service Delivery Expert
7 days ago
Key Responsibilities:
- Serve as the primary point of contact for MTN stakeholders regarding data centre operations.
- Ensure effective communication with clients regarding incidents, planned maintenance, and system performance.
- Build and maintain strong relationships with internal teams, vendors, and third-party service providers.
- Handle customer escalations and drive service improvement initiatives.
Requirements:
- Minimum 3 years of experience in a Data Centre NOC Management role, with a focus on network equipment, power, and cooling systems.
- Strong understanding of data centre operations, infrastructure monitoring, and incident management.
- Familiarity with ITIL processes and best practices for NOC management.
- Excellent leadership, communication, and problem-solving skills.
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