Service and Claims Specialist
5 days ago
Santam Insurance has an exciting opportunity for a skilled Motor Claims Service Consultant to join their team in Johannesburg.
In this role, you will be responsible for processing allocated motor claims, ensuring they are ready for assessment by an appointed assessor. You will also be responsible for managing queries on the claim, communicating with clients, intermediaries, and service providers, as well as arranging rental on the claim.
The ideal candidate will have excellent communication skills, be able to manage workload effectively, and have a strong understanding of policy and appraisal details.
Key Responsibilities- Manage claims from start to finish, ensuring all necessary documentation is complete and accurate.
- Communicate with clients, intermediaries, and service providers to resolve queries and issues.
- Arrange rental on claims as needed.
- Process payments and orders as per assessor recommendations.
- Compile rejection letters and distribute them to relevant stakeholders.
- Matric certificate.
- Fully computer literate (MS Office).
- 2-4 years' experience in claims handling, pre-support, or post-support.
- Knowledge of Abuntex, BPM, Claims Center, and Codeplex an advantage.
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