IT Support Advisor

3 weeks ago


Krugersdorp, Gauteng, South Africa beBee Professionals Full time

We are looking for an IT Support Advisor to join our team in Krugersdorp. The successful candidate will be responsible for providing technical support to our customers and ensuring that their inquiries are answered in a timely and professional manner.



Key Responsibilities:


  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot and resolve customer issues
  • Respond to customer inquiries in a timely and professional manner
  • Maintain customer records and update customer information
  • Monitor customer feedback and provide feedback to management
  • Assist with other customer service related tasks as needed


Requirements:


  • Bachelor's degree in Computer Science or related field
  • At least 2 years of experience in customer service or technical support
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Knowledge of customer service software and databases


The successful candidate will be expected to work independently and as part of a team, and have excellent communication and problem-solving skills.



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