Telecommunications Support Professional

2 days ago


Randburg, Gauteng, South Africa Tracker South Africa Full time
About This Opportunity

This exciting opportunity exists within our customer support team, where you will play a vital role in delivering exceptional service to our clients. As a Call Centre Support Agent, you will be responsible for handling client inquiries, resolving issues, and providing solutions that meet their needs.

Responsibilities:
  • Respond to client calls and emails in a prompt and professional manner, addressing their concerns and resolving any issues.
  • Work closely with internal teams to resolve complex issues, ensuring seamless communication and collaboration.
  • Maintain accurate records of client interactions, including updates and changes to customer and vehicle details.
  • Develop and implement strategies to improve customer satisfaction, increasing loyalty and retention.
  • Participate in training and development programs to enhance your skills and knowledge, staying up-to-date with industry trends and best practices.
Requirements:
  • A strong passion for delivering exceptional customer service and building long-term relationships with clients.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Proven problem-solving skills, with the ability to think critically and creatively.
  • Flexibility and adaptability, with a willingness to learn and grow in the role.
  • Knowledge of Tracker's products and services, with a strong understanding of our value proposition.


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