Insurance Specialist
4 weeks ago
About the Role
Santam, the market leader in the general insurance industry in Southern Africa, is seeking a highly skilled Insurance Consultant to join their team in Bloemfontein. As an Insurance Consultant, you will be responsible for providing end-to-end service and support to brokers, ensuring that clients receive the best possible insurance solutions.
Key Responsibilities
- Provide telephonic and email support to intermediaries, authorized representatives, and broker services
- Deal with general insurance and policy-specific enquiries
- Issue new policies, maintain policy records, and renew policies
- Assist in resolving insurance queries within required timeframes and compliance requirements
- Undertake client follow-ups to ascertain reasons for policy cancellations and attempt to retain policies
- Adjust premiums in line with new asset values
- Manage client expectations on turnaround times for submitted requests
- Adhere to underwriting criteria and regional requirements
- Assist in profiling clients with suitable products and underwriting criteria
- Advise brokers to ensure clients receive the correct cover and product
- Implement solutions for improvement and stand in for Consultants during busy periods or absence of key resources
Requirements
- Matric/Grade 12
- 60 commercial lines FAIS credits
- A relevant insurance-related qualification (NQF lev 4) would be advantageous
- Proven work experience in commercial, agriculture policy administration, and underwriting within the short-term insurance industry
- Minimum of 3 years' experience in short-term insurance commercial lines and/or Agri assets
Knowledge and Skills
- Excellent verbal and written communication skills
- Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
- Ensure adherence to quality, compliance, and accreditation standards
- Conduct efficient administration
- Optimise work processes
About Santam
Santam is committed to achieving transformation and embracing diversity. The company believes that a diverse, inclusive, and equitable workplace is key to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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