Member Onboarding Expert

6 days ago


Randburg, Gauteng, South Africa University Of Johannesburg Full time

As a Member Onboarding Expert at the University of Johannesburg, you will play a critical role in ensuring the smooth onboarding of new members across all Kaelo products. This involves creating and maintaining accurate member profiles, developing and implementing efficient membership onboarding processes, and liaising with internal stakeholders to resolve membership queries.

Responsibilities
  1. Create member client or broker profiles, including policy creation within membership profiles.
  2. Maintain accurate and up-to-date member information to ensure seamless onboarding.
  3. Develop and implement processes to improve membership onboarding efficiency and accuracy.

You will work closely with the Client Relationship Managers to ensure progress updates and process completion by designated cut-off times. Strong communication and interpersonal skills are essential for this role, as well as proficiency in MS Office applications, particularly Excel. A certificate in Business management or Office administration is preferred.

Requirements
  • Minimum 12 years of experience in membership administration.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.

The successful candidate will be accountable for managing offboarding processes, including suspension and resignation or termination of members. They must also be able to identify issues, perform root cause analysis, and contribute towards process and system enhancements.



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