Programme Coordinator

4 days ago


Johannesburg, Gauteng, South Africa TalentCru Full time
Job Description

TalentCru is seeking a skilled Programme Administrator to provide support in administration, onboarding of new partners, and training and enablement. This is an 8-month contract.

Key Responsibilities
  • Ensure opportunities presented by Partners are logged into the system (Ignite and Siebel)
  • Track Partners performance against logged opportunities
  • Onboard new partners, arrange training and systems
  • Ensure adherence to rules of engagement between Partners and Account Managers
Stakeholder Engagements
  • Interface with Lines of Business for in-depth understanding of new products
  • Engage with the Commercial Management team on Commissions Policy / Processes impacting Partners
Audits
  • Attend to partner management audits
Daily Management of Partner Queries
  • Investigate commission queries
  • Validate commission queries
  • Onboard new partners
  • Provide internal systems
  • Arrange training
  • Consolidate required documentation
  • Obtain approval on required documentation
  • Manage and monitor workflow requests
  • Log a call/ engage commission teams on the queries
  • Progress update on queries
  • Manage and educate partners on any administration systems and updates
Query Escalation
  • Escalation Management Commission Escalations
  • Investigate and resolve commission escalations
  • Engage Account Managers and Partners on the query progress
Training Development
  • Arrange and ensure Partners are trained on products and processes
  • Ensure Partners are familiar with systems
  • Establish and execute a development plan for Partners to achieve their business ambitions
RT15
  • Visibility on deals closed and what partners have been involved
  • Identify the base of accounts where Fulfilment and sales partners on (AM to provide the accounts)
  • Monthly Managing Split account (Fulfilment ns sales partner)
Systems
  • Implement a commission query logging system
  • Manage the system to ensure closure of the queries
Policy Procedures
  • Educate Account Managers and Partners on commission policy and procedure
  • Educate Account Managers and Partners on new commission incentives
Reporting
  • Monthly and Ad hoc reports weekly/ monthly reporting
  • Prepare Monthly RT 15-21 commission payment report
  • Prepare Monthly Edu bundle report
  • Ad hoc Reporting


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