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Customer Relationship Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Findojobs South Africa Full time

We are seeking a skilled Customer Relationship Specialist to join our team. In this role, you will be responsible for building and maintaining strong relationships with Dutch telecom customers and prospects in a B2C and B2B environment.

About the Role:

  • You will conduct inbound & outbound sales calls to existing customers and save them from leaving and/or sell them new products and services on top of the existing subscriptions and services they already buy from our client.
  • You will build and maintain positive customer relationships by understanding their needs and providing tailored solutions.
  • You will meet and exceed sales targets and key performance indicators (KPIs) while maintaining a high level of customer satisfaction.

Responsibilities:

  • Accurately document customer interactions and sales activities in the CRM system.
  • Stay up to date on product knowledge, market trends, and sales techniques.
  • Collaborate with the sales team and management to achieve team goals and objectives.
  • Handle customer inquiries, resolve issues, and provide exceptional service.

Requirements:

  • Fluent in Dutch language (spoken & written at C1 / C2 level), Native highly preferred.
  • Previous sales experience is preferred but not mandatory.
  • Excellent communication and interpersonal skills.
  • Strong negotiation and persuasion abilities.
  • Results-driven and target-oriented mindset.