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Head of Customer Experience

1 week ago

Province of North West, South Africa Ascent People Ltd Full time
Job Description

Required Skills and Qualifications

The ideal candidate will have:

  • Previously led the implementation of an online customer application and members area from inception to delivery.
  • 3+ years' experience in a product owner role or taking a leading role in software development projects in a customer-facing capacity.
  • Excellent communication skills with the ability to talk to and present to a range of audiences, sometimes acting as a translator between technical and non-technical parties.
  • Experience working with agile methodologies.
  • Excellent analytical skills and an informed, evidence-based approach.
  • The ability to work under pressure on multiple projects/products within your project timeframes.
  • The ability to motivate others and lead change.
  • A passion for creating solutions with a positive attitude to change.
  • A strong interest in business and business development.
  • A good understanding and grasp of information technology.
  • Experience dealing with senior stakeholders.
  • Ability to demonstrate an understanding of the role of a product owner.
  • Excellent competency in using Microsoft products i.e. Word, Excel, PowerPoint, MS Projects.
  • Certified Product Owner certification.
  • Experience working in an Agile environment.
  • Financial (Mortgage/Loans) sector experience.
  • Qualified Scrum Master.
  • Experience using tools such as JIRA, DEVOPS, Bizagi/MS Visio, SLACK, and Google Apps.
  • Experience using tools such as Balsamiq, Figma, Miro to draft UX/UI and mockups.
  • Educated to degree level (high grade).