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Insurance Policy Administration Team Lead

1 week ago

Bellville, Western Cape, South Africa Capitec Full time

About Us: Capitec Bank is a leading financial services provider in South Africa, committed to delivering exceptional client experiences.

About the Role: We are seeking an experienced Insurance Policy Administration Team Lead to join our team in Funeral Operations. As a key member of our operations team, you will be responsible for leading the Insurance Policy Administration and Escalated Insurance Complaints teams, prioritizing and overseeing client and internal escalations related to product features and performance.

Key Responsibilities:

  • Lead the Insurance Policy Administration and Escalated Insurance Complaints teams
  • Prioritize and oversee client and internal escalations
  • Ensure delivery of exceptional client experience aligned with objectives, plans, processes, and standards of Insurance Operations

Requirements:

  • Minimum 3-4 years' experience in an Insurance environment
  • Minimum 3 years' experience in leading a team in a fast-moving environment

Preferred Qualifications:

  • A relevant tertiary qualification in Commerce or Business Administration

Skills and Knowledge:

  • Regulatory requirements and compliance standards in an Insurance environment
  • Basic data analytics
  • Root cause analysis methods and processes
  • People/team leadership practices and principles
  • General operations management practices and principles, and stakeholder and client management
  • HR principles and processes
  • Client service principles and practices
  • Relevant legislation and regulatory bodies
  • Operational Risk

What You'll Need to Do:

  • People/Team Leadership
  • Operational Oversight
  • Delivery against business requirements
  • Reporting
  • Technical/functional requirements/expertise