Senior Water Treatment Installation Specialist

6 days ago

Johannesburg, Gauteng, South Africa Mayfly Agri (Pty) Ltd Full time

About the Role:

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The successful candidate will be responsible for representing Mayfly Agri (Pty) Ltd in a professional and positive manner, engaging with end users to ensure excellent customer service. This includes carrying out site installations, site inspections, repairs, preventive maintenance, or troubleshooting at customer sites without supervision and within project timescales.

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Responsibilities:

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  • ">
  • Assisting dealer technicians in installing, commissioning, and troubleshooting faults">
  • Carrying out corrective maintenance without supervision, within acceptable timescales, escalating any problems if required, and maintaining ownership of the problems until the customer is satisfied">
  • Executing service calls and providing telephone support">
  • Overseeing after-hour emergency corrective maintenance">
  • Generating parts and service RFQs from end users or through dealerships">
  • Leading company installation personnel on site when required">
  • Providing feedback and reporting on any ongoing problems, including reliability or underperformance, to the Sales Manager/Executive Director">
  • Completing and submitting the relevant reports and documentation upon commissioning">
  • Managing own workload and planning all activities">
  • Staying highly motivated, dynamic, and demonstrating good problem-solving capability">
  • Providing input on product development needs and opportunities to the Sales Manager, Executive Director, and OEM">
  • Assisting the sales team in promoting and selling upgrades and parallel projects on site">
  • Assisting in identifying and implementing improvements that enhance customer interactions">
  • Travelling in and around Sub-Saharan Africa, including surrounding countries and international travel">
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Requirements:

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To succeed in this role, you must have a B. Tech. in Electronics, N6 Electronics, or an equivalent water treatment and agricultural qualification. Knowledge and experience with water treatment technologies, systems, and principles is advantageous. Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop plans to capture opportunities and avoid business and customer losses are essential.

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You should be able to demonstrate innovation in installations and service business, possess excellent communication and customer management skills, and have the ability to work under pressure, meet fixed deadlines, and manage within project budgets.

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In addition, you must have demonstrable drive and commitment to Mayfly Agri (Pty) Ltd and its tasks, strong customer focus, exceptional customer service skills, and excellent computer skills, including proficiency in Microsoft Office.

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Compensation:

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We offer a competitive salary range of $60,000 - $80,000 per annum, depending on your qualifications and experience. This estimate is based on industry standards and the level of responsibility associated with this role.

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Benefits:

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As a Senior Water Treatment Installation Specialist, you will enjoy a comprehensive benefits package, including medical aid, retirement annuity, and life insurance.

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About Mayfly Agri (Pty) Ltd:

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Mayfly Agri (Pty) Ltd is a leading provider of innovative water treatment solutions in Sub-Saharan Africa. Our team is dedicated to delivering exceptional customer service and ensuring the highest quality of our products and services.

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Contact Information:

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Please note that subsequent to the screening and shortlisting process, all further communication will be entered into only with the shortlisted candidates.

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