Client Support Professional

2 weeks ago


Stellenbosch, Western Cape, South Africa Capital H Staffing Full time
Job Description:

We are seeking a highly organized and detail-oriented Client Support Professional to join our team at Capital H Staffing.

The ideal candidate will possess excellent communication skills, a proactive approach to resolving client issues, and the ability to multitask under pressure.

This role requires strong analytical skills, attention to detail, and the ability to prioritize tasks effectively.

The successful candidate will have experience working in a customer-facing environment, preferably in the financial services industry, with a focus on payments.

Key Responsibilities:
  • Onboard billers efficiently, ensuring all requirements are met
  • Manage multiple portals and inboxes, maintaining compliance specifications
  • Elevate issues to Customer Relationship Manager when necessary
  • Update biller details on onboarding and integration workflow systems
Requirements:
  • 3-5 years of experience in customer support or a related field
  • Proficiency in Microsoft Office, particularly Excel
  • Familiarity with the Financial Services industry, specifically the payments sector, is advantageous


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