Network Operations Specialist
2 days ago
We are seeking a highly skilled Network Operations Specialist to join our team at FACT Sa.
The successful candidate will be responsible for monitoring network/service alarms, receiving complaints from customers, analyzing alarms or complaints, dispatching tickets, and monitoring the progress of problem tickets until they are closed.
A key aspect of this role is supervising personnel to distribute, escalate, and close problem tickets in accordance with contract requirements.
Additionally, the Network Operations Specialist will be expected to escalate problems and report them to related stakeholders according to the level and duration of the problem.
Our ideal candidate will have good knowledge of post-processing tools, such as TEMS and Actix, as well as basic knowledge of technology (2G/3G/4G/5G).
The successful candidate will also possess basic knowledge of technology-related KPIs, including accessibility, retainability, and integrity.
Furthermore, the Network Operations Specialist will be responsible for managing network faults, monitoring fault handling, and escalating problems.
An essential skill for this role is proficiency in Excel.
Key Skills- Customer Support
- Fault Finding
- Problem Solving
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