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Digital Experience Designer

1 week ago

Cape Town, Western Cape, South Africa Vodafone Group Full time

We are seeking a highly skilled Digital Experience Designer to join our team at Vodacom Financial Services. As a Senior Product Design Lead, you will be responsible for designing user experiences that meet the needs of our customers across all digital channels.

Key Responsibilities:
  • Develop overall User Experience strategy and obtain organisational buy-in
  • Drive delivery of projects to achieve User Experience business objectives
User Research Techniques:
  • Conduct user testing on new and existing journeys
  • Understand our customers' needs through interviews and other research techniques
Design Guidelines:
  • Establish and promote visual design guidelines, best practices and standards within a broader cross functional team
Candidate Requirements:
  • Matric is essential
  • 3 year Degree/Diploma in Interaction Design, Graphic Design, Industrial Design, Information Systems / Informatics or Human Computer Interaction
  • Certified Usability Analyst (CUA) or similar certification desirable
  • Masters in Psychology, Social Sciences advantageous
  • Minimum of 5 years industry experience in user-centred design, interaction design, information architecture, or similar

Vodacom Financial Services is committed to delivering exceptional customer experience across our digital ecommerce channels. We offer enticing incentive programs and competitive benefit packages, including retirement funds, risk benefits, medical aid benefits, cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies.