System Administrator

2 weeks ago


Cape Town, Western Cape, South Africa Planet10 Full time
Job Description

This role involves the administration and maintenance of systems to ensure their optimal performance and availability. Key responsibilities include conducting regular DR readiness reviews, testing, and documenting procedures.

Key Responsibilities
  • DR Readiness Review and Test: Conduct thorough DR readiness reviews, test DR failovers, and document TRPs to ensure business continuity.
  • Service Catalogue Maintenance: Maintain and update the ServiceNow service catalogue to ensure accuracy and relevance.
  • Password Management: Manage system account passwords, ensuring security and compliance with organizational policies.
  • User Support: Provide support for complex user requests, including low-code configuration and troubleshooting.
  • Security and Patching: Implement security patches and vulnerability remediation measures to protect against potential threats.
Additional Responsibilities
  • Log and Implement Changes: Log all changes as per the release schedule or urgent incident fixes.
  • System Configuration: Perform minor system configurations, such as dropdown list changes and system setup.
  • Incident Response: Participate in major incident response activities, logging problem cases with OEMs and ensuring SLAs are met.
  • Patching and Testing: Test and deploy application patches and fixes, implementing workarounds where OEM fixes are pending.


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