Capacity Optimization Specialist

2 weeks ago


Cape Town, Western Cape, South Africa EXL Full time
Job Overview

At EXL, we are seeking a highly skilled Capacity Optimization Specialist to join our team. As a Capacity Optimization Specialist, you will play a critical role in ensuring that our workforce is optimized to meet changing business demands.

Key Responsibilities:
  • Staffing Analysis: Conduct thorough analysis of staffing needs to identify opportunities for optimization.
  • Model Development: Develop and maintain comprehensive staffing models that reflect business requirements.
  • Forecasting: Create accurate forecasts to inform staffing decisions.
  • Process Improvement: Identify areas for process improvement and collaborate with stakeholders to implement changes.
  • Communication: Effectively communicate with internal stakeholders to ensure seamless implementation of new processes.
Requirements:

We are looking for a seasoned professional with a strong background in workforce planning and optimization. You should possess excellent analytical and problem-solving skills, as well as the ability to communicate complex ideas effectively to both technical and non-technical audiences.



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