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Senior Quality Control Analyst
1 week ago
We are looking for a highly skilled Quality Assurance professional to join our team as an Insurance Quality Assessor. The ideal candidate will have at least 2-3 years of experience in a similar role.
Job Description:- Assess and evaluate calls to ensure compliance with regulatory standards.
- Provide coaching and feedback to agents to improve their performance.
- Collaborate with team leaders and management to discuss quality trends and action plans.
- Maintain accurate records of call assessments and feedback.
- Identify trends and common issues through data analysis and provide recommendations for improvement.
- Minimum 2-3 years of experience in a Quality Assessor or related role.
- Strong software proficiency in QA monitoring tools, CRM systems, and reporting dashboards.
