Student Support Advisor
3 days ago
MANCOSA, a private higher education distance education provider, offers undergraduate and postgraduate business qualifications. The Student Registration Support Consultant plays a crucial role in ensuring compliance with institutional objectives: growth, stakeholder engagement, and operational and academic excellence.
Key Responsibilities- Analyse Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
- Action follow-up mechanisms for Cancellations, Deferrals and Change of Electives (COE) in accordance with Standard Operating Procedures (SOP).
- Track each registration across categories in alignment with SOPs and communicated targets.
- Report daily targets to the unit line manager and provide suggestions for service and retention initiatives.
Facilitate the resolution of queries and complaints arising from the Student Registration Support unit. Conduct follow-ups emanating from customer satisfaction surveys.
Investigate and resolve queries and complaints as determined by the Registration Support Manager.
Qualifications and Experience- Minimum two years' experience in a customer service-related environment.
- Proficient in Microsoft Office applications.
- Strong interpersonal skills and excellent communication skills.
- Able to adopt and solve problems under pressure.
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Student Wellness Advisor
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Student Registration Support Specialist
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Durban, KwaZulu-Natal, South Africa MANCOSA Full timeJob OverviewThe Student Registration Support Consultant role at MANCOSA is a vital position that plays a significant part in the overall success of our institution.This job entails working closely with various stakeholders to ensure seamless student registration processes, improve customer satisfaction, and enhance retention initiatives.
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Durban, KwaZulu-Natal, South Africa MANCOSA Full timeMANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.STUDENT REGISTRATION SUPPORT CONSULTANT - DURBANCORE PURPOSEThe core purpose of the job is to comply with initiatives relating to the key institutional...
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