Student Support Advisor

3 days ago


Durban, KwaZulu-Natal, South Africa MANCOSA Full time

MANCOSA, a private higher education distance education provider, offers undergraduate and postgraduate business qualifications. The Student Registration Support Consultant plays a crucial role in ensuring compliance with institutional objectives: growth, stakeholder engagement, and operational and academic excellence.

Key Responsibilities
  • Analyse Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
  • Action follow-up mechanisms for Cancellations, Deferrals and Change of Electives (COE) in accordance with Standard Operating Procedures (SOP).
  • Track each registration across categories in alignment with SOPs and communicated targets.
  • Report daily targets to the unit line manager and provide suggestions for service and retention initiatives.

Facilitate the resolution of queries and complaints arising from the Student Registration Support unit. Conduct follow-ups emanating from customer satisfaction surveys.

Investigate and resolve queries and complaints as determined by the Registration Support Manager.

Qualifications and Experience
  • Minimum two years' experience in a customer service-related environment.
  • Proficient in Microsoft Office applications.
  • Strong interpersonal skills and excellent communication skills.
  • Able to adopt and solve problems under pressure.


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