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Customer Service Representative

3 weeks ago

Pretoria, Gauteng, South Africa Clicks Group Limited Full time
About the Role

We are seeking a skilled and enthusiastic Shop Assistant to join our team. As a Shop Assistant, you will be responsible for providing excellent customer service and maintaining a clean and organized store environment.

Main Responsibilities:
  1. To execute all operational activities at the point of sale efficiently and effectively.
  2. To accurately scan merchandise and collect payment, ensuring accurate clubcard rewards.
  3. To handle cash safely and securely at all times.
  4. To promote the Clicks' clubcard and enroll new members to meet participation targets.
  5. To inform customers about promotions and encourage sales while ensuring a positive shopping experience.
  6. To provide exceptional customer service as a brand ambassador, being approachable and professional.
  7. To execute and maintain all merchandising and housekeeping duties according to store standards.
Skills and Qualifications:
  • Basic maths calculations and retail/FMCG knowledge.
  • Strong customer service skills and ability to work in a fast-paced environment.
  • Ability to plan and organize tasks effectively and maintain a clean and organized workspace.
  • Desirable: experience in a customer-facing role within a retail/FMCG store operations environment.