Luxury Reservations Specialist

3 days ago


Johannesburg, Gauteng, South Africa Virgin Limited Edition Full time
Job Description

The Reservations and Sales Executive will be responsible for undertaking reservations activities on behalf of Virgin Limited Edition. This position is based in Johannesburg, with hybrid working. The role requires being in our Reservations Office a minimum of 2 days per week.

You will handle enquiries and bookings for all our properties, ensuring effective communication with travel partners, guests, and properties in a timely and professional manner.

  • Responding to enquiries by phone and email, logging enquiries
  • Creating guest profiles for new enquiries and bookings, updating existing profiles as required
  • Inputting bookings and reservations in Property Management System, ensuring complete and accurate data entry
  • Ensure reservations and groups are handled in accordance with company minimum standards for turnaround, confirmation, and follow-up
  • Ensuring any optional or provisional bookings are followed up in a timely manner
  • Processing of invoices, payments, and commission for bookings
  • Updating and reconfirming all website and third-party channel bookings

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