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Housekeeping and Guest Services Manager

3 weeks ago

Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd Full time

The successful candidate will possess excellent leadership and communication skills, with the ability to work effectively in a fast-paced environment. They will be responsible for directing a team of guest relations officers, night auditors, and duty managers, ensuring that all aspects of Front Office Operations are running smoothly.

Key Responsibilities:

  • Provide strategic direction to the Front Office team, focusing on delivering exceptional service standards.
  • Co-ordinate and prepare staff rosters to ensure effective coverage in guest relations, maintaining high standards of conduct, uniform, language, and grooming.
  • Oversee the development and implementation of Standard Operating Procedures (SOPs), ensuring they are aligned with company policies.

Requirements:

  • Degree or diploma in hospitality management
  • 4-5 years of experience in a similar role, preferably in a 5-star environment
  • Excellent leadership and communication skills, with the ability to work under pressure
  • Fluent in English
  • Able to build strong relationships with colleagues and external partners