Senior Insurance Industry Team Lead

7 days ago


Randburg, Gauteng, South Africa RedCat Recruitment Full time

RedCat Recruitment is seeking a senior call centre manager for a large concern based in Johannesburg, Gauteng.

Key Responsibilities
  1. Oversee daily operations of a call centre team, ensuring high levels of productivity and efficiency.
  2. Lead cross-functional teams to achieve business objectives, leveraging expertise in the insurance sector.
  3. Develop and implement effective strategies to drive customer satisfaction and loyalty.
  4. Maintain relationships with key stakeholders, including partners and external clients.
  5. Ensure compliance with regulatory requirements and industry standards.

Further details regarding this position can be found below.

Requirements
  • Grade 12 qualification.
  • Valid driver's license and reliable vehicle.
  • Bachelor's degree in Business Administration or higher.
  • Evidence of continuous professional development.
  • No less than 10 years of experience within a financial services environment.
  • Prior experience as a team leader or manager in an outbound call centre setting is essential.

The ideal candidate will possess excellent leadership and communication skills, with a proven track record of achieving business goals. Interested candidates should possess a strong understanding of the insurance sector and its regulations.



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