Senior Insurance Industry Team Lead
7 days ago
RedCat Recruitment is seeking a senior call centre manager for a large concern based in Johannesburg, Gauteng.
Key Responsibilities- Oversee daily operations of a call centre team, ensuring high levels of productivity and efficiency.
- Lead cross-functional teams to achieve business objectives, leveraging expertise in the insurance sector.
- Develop and implement effective strategies to drive customer satisfaction and loyalty.
- Maintain relationships with key stakeholders, including partners and external clients.
- Ensure compliance with regulatory requirements and industry standards.
Further details regarding this position can be found below.
Requirements- Grade 12 qualification.
- Valid driver's license and reliable vehicle.
- Bachelor's degree in Business Administration or higher.
- Evidence of continuous professional development.
- No less than 10 years of experience within a financial services environment.
- Prior experience as a team leader or manager in an outbound call centre setting is essential.
The ideal candidate will possess excellent leadership and communication skills, with a proven track record of achieving business goals. Interested candidates should possess a strong understanding of the insurance sector and its regulations.
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