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Operational Excellence Manager

1 week ago

Johannesburg, Gauteng, South Africa Capitec Full time
Job Description

The Operational Excellence Manager role at Capitec is a key position in driving operational excellence and enabling an optimal client experience.

About the Role

We are seeking an energetic, self-motivated individual who shares our passion for service in the banking industry. The successful candidate will be responsible for setting and driving an operational delivery culture, contributing operational data and insights to guide decision making, and utilising different tools and methodologies to quantify, measure, track and enhance client experience.

Responsibilities
  • Drive operational excellence through process improvement initiatives
  • Contribute to the development of operational strategies and policies
  • Provide guidance and support to team members to achieve operational objectives
Requirements
  • At least 4 years' general experience in an operational team(s) in a Financial Services / Retail environment
  • 2 years management or leadership experience
  • Client service / call centre / retail or financial services management experience
  • Experience in utilising measurement tools and dashboards to inform business decision making