Business Intelligence Analyst

4 days ago


Durban, KwaZulu-Natal, South Africa Carlysle Human Capital Full time
Job Summary

Carlysle Human Capital is seeking a highly skilled Business Intelligence Analyst to join our team. As a Business Intelligence Analyst, you will play a critical role in driving business decisions through data-driven insights.

Key Responsibilities
  • Data Analysis and Reporting: Create comprehensive reports and data visualizations that provide actionable insights to business stakeholders.
  • Business Operations Support: Collaborate with business operations teams to improve reporting accuracy, automate manual processes, and provide analytical feedback to enhance business productivity.
  • Customer Service Focus: Foster a customer-centric approach within the BI team, ensuring excellent service delivery to business stakeholders.
  • Technical Expertise: Translate business needs into technical specifications, deliver high-quality output, and debug solutions to ensure seamless performance.
  • Process Improvement: Continuously identify areas for improvement, advise the line manager on inefficiencies, and work towards optimizing systems to serve business needs.
  • Standardized Tools and Methodologies: Assist in developing standardized tools, methodologies, and business processes to refine operational efficiency and identify areas for improvement.
  • Data Collection and Analysis: Collect, sort, filter, and analyze data to identify patterns and trends, providing direction to drive business decisions.
  • Database Management: Design, implement, and support BI solutions, including writing relational and multidimensional database queries.
  • Problem Resolution: Collaborate with the team to resolve problems through research and analysis.
Requirements
  • Education: Matric, Diploma in ICT and Application Development, or Btech Degree in Information Technology.
  • Experience: Minimum of 3 years of experience as a Business Intelligence Analyst or similar position, with a preference for experience in a contact center and accounting/finance.
  • Technical Skills: Proficiency in Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI), MySQL, R, Python, and Microsoft Excel.
  • Business Acumen: Knowledge of business processes and functional areas, with experience in all stages of BI project work (requirements, design, implementation, testing, and deployment).


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