Assistant Store Manager

2 months ago


Sandton, South Africa Mr Price Full time

**Key Responsibilities:**

As an Assistant Store Manager - Cellular at Mr Price, you will play a crucial role in supporting the store manager in achieving the overall objectives, store targets, and customer service standards.

**Stock Management:**

  • Ensure accurate receipt and unpacking of stock to merchandise and replenish the sales floor.
  • Monitor and manage stock levels through defined processes, including stock counts, stock takes, and stock loss action plans to mitigate risks.
  • Oversee the maintenance of the stockroom to meet housekeeping standards.
  • Assist with authorizing write-offs, breakages, recalls, out-of-box failures, cellular repairs, and returns.

**Sales Growth & Profitability:**

  • Analyze sales and profitability reports to collaborate with management on operational action plans, increase sales performance, and monitor store expenditure.
  • Monitor, review, and stay up-to-date on in-store product performance to provide feedback to support center and enhance sales.
  • Stay informed about new opportunities to increase sales and brand awareness, including in-store marketing and competitor shopping.
  • Drive credit, insurance, mobile, and cellular performance to achieve the agreed budget.

**Risk Management:**

  • Assist the store manager in conducting compliance checks through defined processes, including administrative checks, store audits, visual audits, COMO reports, POS reports, health and safety standards, weekly hanger counts, and security.

**Customer Experience Management:**

  • Ensure and maintain the implementation of customer experience processes, including business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, and general housekeeping to meet customer service standards.

**Leadership & Development:**

  • Lead and drive the team within the store to achieve store KPIs and operational strategy in line with company values.
  • Identify and drive training, coaching, and development needs with a focus on talent management and succession planning.
  • Recruit, administer, and manage performance in accordance with company policies and procedures.
  • Requirements:
    • NQF level 4 (Grade 12) or equivalent.
    • 3 years' experience in retail (management experience advantageous).
    • Understanding of sales and service management.
    • Budgeting skills.
    • Computer literate.
    • Good communication skills.
    • Understanding of retail trade.
    • Brand, customer service, cellular, mobile, new accounts, and insurance product understanding.


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